Last Updated: January 2026
Welcome to FNIRSI Oscilloscopes Store. These Terms and Conditions govern your use of our website and the purchase of products from us. By placing an order, you agree to be bound by these terms.
Please read these terms carefully before making a purchase.
1. About Us
FNIRSI Oscilloscopes Store is a UK-based retailer of genuine FNIRSI test and measurement equipment. We supply oscilloscopes, multimeters, component testers, soldering equipment, and related electronic diagnostic tools.
For any questions regarding these terms, please contact our customer service team.
2. Definitions
- “We,” “Us,” “Our” refers to FNIRSI Oscilloscopes Store
- “You,” “Your” refers to the customer or user of our website
- “Products” refers to any goods available for purchase on our website
- “Order” refers to your request to purchase Products from us
- “Website” refers to our online store
3. Ordering and Contract Formation
3.1 Placing an Order
By placing an order through our website, you are making an offer to purchase products subject to these terms. All orders are subject to acceptance and availability.
3.2 Order Confirmation
When you place an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order. A contract is formed only when we dispatch your order and send a dispatch confirmation email.
3.3 Order Rejection
We reserve the right to reject or cancel any order for any reason, including but not limited to:
- Product unavailability
- Pricing errors on our website
- Suspected fraudulent activity
- Inability to verify payment information
If we cancel your order, we will notify you and issue a full refund promptly.
3.4 Accuracy of Information
You are responsible for ensuring that all information provided when placing an order is accurate and complete, including delivery address, contact details, and payment information.
4. Pricing and Payment
4.1 Prices
All prices displayed on our website are in British Pounds Sterling (£) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders for which we have already sent a dispatch confirmation.
4.2 Pricing Errors
We take care to ensure pricing is accurate. However, if we discover an error in the price of a product you have ordered, we will contact you to inform you of the error and give you the option to continue with the order at the correct price or cancel for a full refund.
4.3 Payment Methods
We accept major credit and debit cards and other payment methods as displayed at checkout. Payment must be received in full before dispatch.
4.4 Payment Security
All payment transactions are processed securely. We do not store your full payment card details on our systems.
5. Delivery
5.1 Delivery Options
We offer multiple delivery options via Royal Mail:
- Standard Delivery: £1.90 (Free on orders over £25) – 1-2 working days
- 24 Tracked Delivery: £4.50 – 1-2 working days with full tracking
- Next Day Guaranteed: £9.90 – Next working day by 1pm, fully tracked and guaranteed
5.2 Dispatch Times
Orders placed before 3pm on working days are normally dispatched the same day. We do not dispatch on weekends or bank holidays.
5.3 Delivery Timeframes
Estimated delivery times are indicative and not guaranteed, except for our Next Day Guaranteed service. We are not liable for delays caused by Royal Mail or circumstances beyond our control.
5.4 Delivery Address
Products will be delivered to the address specified in your order. Please ensure your delivery address is correct and complete. We are not responsible for failed deliveries due to incorrect address information.
5.5 Risk and Ownership
Risk of loss or damage passes to you upon delivery. Ownership of products passes to you when we receive payment in full.
For full delivery information, please see our [Shipping Policy].
6. Returns and Refunds
6.1 Your Right to Cancel
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. You then have a further 14 days to return the items to us.
6.2 Extended Returns Policy
We extend this right to 60 days from receipt, allowing you to return products for any reason within this period for a full refund of the product price.
6.3 Condition of Returns
Products must be returned in their original condition, unused, and in original packaging where possible. We reserve the right to reduce the refund amount if products show signs of use, damage, or missing components.
6.4 Return Shipping
You are responsible for the cost of returning items unless the products are faulty or incorrectly supplied. We recommend using tracked or recorded delivery, as items remain your responsibility until they reach us.
6.5 Refund Processing
Refunds will be processed within 14 days of receiving the returned items. Refunds are made to the original payment method used for the purchase. Original shipping costs are not refunded for unwanted items.
6.6 Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us immediately. We will arrange for a replacement, repair, or full refund including any return shipping costs.
For full returns information, please see our [Returns Policy].
7. Product Descriptions and Availability
7.1 Product Information
We make every effort to ensure product descriptions, specifications, and images are accurate. However, we do not warrant that descriptions or other content on our website are error-free.
7.2 Product Images
Product images are for illustrative purposes only. Actual products may vary slightly in appearance.
7.3 Availability
All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer a suitable alternative or a full refund.
8. Warranty
8.1 Manufacturer Warranty
All products sold are genuine FNIRSI equipment and carry the manufacturer’s warranty. Warranty terms vary by product and are specified in the product documentation.
8.2 Warranty Claims
For warranty claims, please contact us with your order details and a description of the fault. We will guide you through the warranty process.
8.3 Warranty Exclusions
Warranties do not cover:
- Damage caused by misuse, neglect, or accident
- Unauthorised modifications or repairs
- Normal wear and tear
- Damage from incorrect voltage or power supply
- Cosmetic damage that does not affect functionality
9. Limitation of Liability
9.1 Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.
9.2 Our Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our products
- Our total liability for any claim shall not exceed the amount you paid for the product in question
- We are not liable for any loss of data, revenue, business, or anticipated savings
9.3 Product Use
Our products are test and measurement instruments intended for use by hobbyists, students, educators, and professionals. You are responsible for ensuring products are suitable for your intended application. We are not liable for any damage or injury resulting from improper use.
10. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
11. Website Use
11.1 Permitted Use
You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, harmful, or fraudulent.
11.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
11.3 Website Availability
We do not guarantee that our website will be available at all times or be free from errors or viruses. We may suspend or withdraw the website without notice.
12. Privacy and Data Protection
We collect and process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By placing an order, you consent to the collection and use of your information as described in our Privacy Policy.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites. Inclusion of links does not imply endorsement.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, postal service disruptions, or pandemic-related restrictions.
15. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the revised terms.
16. Severability
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with our Shipping Policy, Returns Policy, and Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and purchase of products.
18. Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
FNIRSI Oscilloscopes Store
Email: termscond@fnirsioscilloscopes.store